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Terms & Conditions – Kamdhenu Laboratories

These Terms and Conditions (“Terms”) govern your access to and use of our website and services provided via www.kamdhenulaboratories.com (“Site”), including the purchase of wellness products. By using our Site, you agree to comply with and be bound by these Terms.

Disclaimer: The products and services offered by Kamdhenu Laboratories are not a substitute for professional medical advice, diagnosis, or treatment. Always seek advice from a qualified healthcare provider before using any wellness or Ayurvedic products.

1. Eligibility

You must be at least 18 years old or accessing the Site under the supervision of a parent or legal guardian to use our services or make purchases.

2. Product Information & Use

  • All products sold on our Site are based on traditional Ayurvedic formulations and are intended for general wellness purposes only. They are not meant to replace prescribed medicines or clinical treatments.
  • The information provided on product pages (including descriptions and traditional uses) is not intended to diagnose, treat, cure, or prevent any disease.
  • Customers are advised to consult a qualified medical practitioner before using any herbal or Ayurvedic product, especially if they are pregnant, nursing, have a known medical condition, or are under any medication.
  • Products must be used as per the directions on the label or packaging.

3. Order Acceptance & Cancellation

  • Your order is considered confirmed only after we send an order confirmation email.
  • We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraudulent activity.
  • Orders once shipped cannot be cancelled.

4. Pricing & Payment

  • All prices listed on the Site are in Indian Rupees and are inclusive of applicable taxes.
  • We reserve the right to modify product prices at any time without prior notice.
  • We accept multiple payment methods, including UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD).
  • COD orders may attract additional handling charges and are only available for selected pin codes and order values.

5. Shipping & Delivery

  • We ship to most locations in India. Delivery timelines and charges are available on the Shipping Policy page.
  • Any delay in delivery due to external factors (weather, logistics issues, etc.) does not constitute a breach of contract.

6. Returns & Refunds

  • Our return and refund policies are detailed on our Returns Policy page.
  • Refunds (if applicable) are processed only after the product is received and inspected. Refund timelines may vary based on the mode of payment and bank processing.
  • We reserve the right to deny returns for products that are used, damaged, or not in their original condition.

7. Account Responsibility

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate, current, and complete information during registration and use.

8. Intellectual Property

All content on the Site, including product images, text, graphics, logos, and designs, is the property of Kamdhenu Laboratories and is protected under applicable intellectual property laws. You may not use, reproduce, or distribute our content without express written permission.

9. Limitation of Liability

Kamdhenu Laboratories will not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of products. Our liability is limited to the value of the product purchased.

10. User Conduct

You agree not to post or transmit any content that is harmful, defamatory, obscene, or otherwise objectionable on the Site. Any misuse or fraudulent activity may result in termination of access and/or legal action.

11. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Jaipur, Rajasthan.

12. Amendments

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Site.

13. Contact Information

14. Force Majeure

Kamdhenu Laboratories shall not be held liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, or service disruptions.