Kamdhenu Laboratories – Domestic Shipping Policy

1. Shipping Coverage

We currently ship across India to all serviceable pin codes via our trusted courier partners.

2. Order Processing Time

Orders are processed within 1–2 business days (excluding Sundays and public holidays).

Once dispatched, a confirmation email with tracking details will be sent to your registered email address.

3. Shipping Charges

• Standard Shipping: ₹40 for orders below ₹299
• Free Shipping: On all orders above ₹299
• Cash on Delivery: An additional charge of ₹50 will apply to all COD orders
• Additional Charges: Any handling or packaging charges (if applicable) will be clearly displayed at checkout.

4. Estimated Delivery Time

• Metro Cities: 2–4 business days
• Other Locations: 4–7 business days

Note: Business days exclude Sundays and public holidays. Delivery times may vary due to external factors such as weather, lockdowns, or courier delays.

5. Shipment Tracking

You will receive a tracking link via email/SMS once your order is dispatched. You can use this to track your shipment in real-time.

6. Undeliverable Locations

If your area is not serviceable by our delivery partners, we will inform you and process a full refund.

7. Delayed or Lost Orders

If your order is delayed beyond the estimated delivery time or lost in transit, please get in touch with our support team at [support email/contact form]. We’ll ensure prompt resolution.

8. Change of Shipping Address

Address modifications are only possible before dispatch. Once an order has been shipped, the address cannot be changed.

9. Packaging

All products are packed securely to prevent damage during transit. We strive to use eco-friendly and recyclable materials wherever possible.

10. Returns and Refunds

For returns and refunds, please refer to our Return Policy.