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My Account &Orders
Below are some of are common questions about orders
1. What is ‘My Account’?
‘My Account’ is your
personalized dashboard where you can:
- Manage or update your profile, address, and contact details
- Change your login password
- Track current orders in real-time
- View complete order history
2. Do I need to create an account to shop?
No, you can
place an order using just your email.
However, having an account provides:
- Faster checkout
- Order tracking
- Wishlist management
- Personalized recommendations
- Ability to write reviews
3. How will I know if my order is confirmed?
Once your payment is
authorized, you’ll receive an email confirmation with full order details.
4. How can I track my order?
Log in to 'My
Account' > 'Orders' to view live tracking status.
You’ll also receive tracking updates via email/SMS.
5. Can I cancel or change my order?
Orders can
only be cancelled/modified before dispatch.
To request a cancellation, contact us immediately at Email:
kamdhenucare@yahoo.com or Call Us 0141-2372887.
Gift Wrapping
Payments
1. What payment methods are accepted?
We support secure
payments via:
- Credit & Debit Cards
- Net Banking
- Paytm Wallet
- Cash on Delivery (COD)*
- Gift Vouchers
- Bliss Points*
2. Are there any hidden charges?
No. All prices shown
are final and inclusive of taxes.
- ₹40 delivery fee for orders below ₹299
- Free delivery on orders ₹299 and above
3. What is Cash on Delivery (COD)?
Pay in cash
when your order is delivered.
- ₹50 COD handling charge applies
- Not applicable for gift-wrapped orders
4. Is my card/payment information safe?
Absolutely.
All transactions are processed through trusted payment gateways with SSL
encryption.
Fraud checks and ID verification may be conducted if needed for your safety.
Shipping &Delivery
1. What are your delivery charges?
- ₹40 for orders
below ₹299
- Free delivery for orders ₹299 or more
2. What is the estimated delivery time?
- Metro cities: 3–5
business days
- Non-metro areas: 5–7 business days
- Remote locations: 7–14 days (via India Post)
3. Can I change my shipping address after placing an order?
Only possible if the
order hasn't been dispatched. Contact customer support promptly.
4. Why is delivery unavailable in my area?
Reasons may include:
- Legal restrictions on certain products
- Non-serviceable PIN codes by our courier partners
5. Do you ship internationally?
Not at
present. Domestic delivery only.
6. How are products packaged?
- Waterproof,
tamper-proof packaging
- Fragile items are bubble-wrapped securely
Returns, Replacements & Refunds
1. What is your return policy?
We accept
returns only for:
- Damaged items
- Wrong product delivered
Please notify us within 48 hours of delivery with photos.
2. How do I request a return or replacement?
Email us at
kamdhenucare@yahoo.com with:
- Order ID
- Issue description
- Product images (if applicable)
3. When will I receive my refund?
Refunds (if
applicable) are processed within 7 working days after product pickup and
quality check.
4. Are any items non-returnable?
Yes.
Consumables like powders, tablets, or opened wellness items are non-returnable
due to safety/hygiene.
Product Review Guidelines
You can:
- Share honest
opinions on products you've used
- Mention pros & cons briefly
- Be specific, relevant, and respectful
You should not:
- Use abusive
language or false claims
- Post reviews for other products or services
- Include promotional or misleading content
- Share contact, payment, or pricing details