Frequently asked questions
My Account & Orders
What is 'My Account'?
Your personal dashboard to manage profile details, addresses, passwords, and view order history with real-time tracking.
Do I need an account to shop?
No, but creating one offers faster checkout, order tracking, Wishlist, and personalized recommendations.
How will I know my order is confirmed?
You'll receive an email with complete order details once payment is authorized.
How do I track my order?
Log in to 'My Account' > 'Orders' for live updates. You'll also receive tracking via email/SMS.
Can I cancel or modify my order?
12 hours of placing it or before it is dispatched, whichever is earlier.
Contact customer support immediately for assistance.
Gift Wrapping
Available at ₹25 per order
✕ Not available for COD or oversized items
✓ Invoices excluded (provide separate billing address if needed)
Payments
What payment methods do you accept?
- Credit/Debit Cards
- Net Banking
- Paytm Wallet
- Gift Vouchers
Are there hidden charges?
No. All prices are final and tax inclusive.
What is Cash on Delivery (COD)?
Pay in cash upon delivery.
Currently Cash On Delivery is not available on our website
Is my payment information secure?
Yes. All transactions use SSL-encrypted, trusted payment gateways. Fraud checks may be conducted for your protection.
Shipping & Delivery
Delivery charges:
- ₹40 below ₹225
- Free on ₹225 above
Estimated delivery time:
- Metro cities: 2-4 days
- Non-metro: 4-7 days
- Remote areas: 7–14 days (India Post)
Can I change my delivery address?
Only before dispatch. Contact support immediately.
Why can't you deliver to my area?
Legal restrictions or non-serviceable PIN codes by our courier partners.
Do you ship internationally?
Not currently—domestic delivery only.
How are products packaged?
Waterproof, tamper-proof packaging with bubble wrap for fragile items.
Returns, Replacements & Refunds
What is your return policy?
We accept returns only for damaged or incorrect products. Notify us within 7 days of delivery with photos.
How do I request a return/replacement?
Email kamdhenucare@yahoo.com with:
- Order ID
- Issue description
- Product images
When will I receive my refund?
Within 7 working days after product pickup and quality verification plus possible bank delay or any other holiday.