FAQ

My Account  My Orders 1. What is ‘My Account’? How do I update my information? It is easy to update your account and view your orders any time through ‘My Account’. ‘My Account’ allows you complete control over your transactions   Manage/edit your personal data like address, phone numbers, email ids   Change your password   Track the status of your orders 2. How do I know my order has been confirmed? Once your order has been logged and payment authorization has been received, we begin processing it. You will receive an email containing the details of your order. Shopping You can shop by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a wish-list. You will also be able to rate/review products.   Gift-wrap is chargeable at Rs 25 per order   Cash-on- Delivery orders cannot be gift wrapped   Larger items cannot be gift wrapped  Invoice is not included if the order is gift wrapped. For invoice you need to put in the billing details where bill need to be sent. Payments  1. How do I pay for a purchase? We offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Kamdhenu’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, various Debit/Credit cards, Paytm Wallet, Gift Vouchers, Cash on Delivery* and Bliss Points* to make your purchase. 2. Are there any hidden charges (Octroi or Sales Tax) when I make a purchase? There are NO hidden charges when you make a purchase on kamdhenulaboratories.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay, Rs 40 delivery charge is waived off on orders worth Rs499 and over. 3. What is Cash on Delivery*? If you are not comfortable making an online payment on kamdhenulaboratories.com, you can opt for the Cash on Delivery (C-o- D) payment method instead. With C-o- D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. 4. What steps does Kamdhenu take to prevent card fraud? S Kamdhenu realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud 1. Is it necessary to have an account to shop? 2. What do I need to know before getting an order gift wrapped? categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions. Shipping Standard Delivery charge are Rs 40 for Delivery anywhere in India for orders below order value Rs 499, above delivery charges are waived off. No. There are zero hidden charges when you make a purchase on kamdhenulaboratories.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy. Standard delivery time varies from 3-7 Business days. For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. Business days exclude public holidays and Sundays. Estimated delivery time is dependent on the following factors   Product’s availability   The destination to which you want the order shipped Whether your location can be serviced or not depends on   Legal restrictions, if any, on shipping particular products to your location   The availability of reliable courier partners in your location 1. What are the delivery charges? 2. Are there any hidden costs (sales tax, octroi etc) on items sold? 3. What is the estimated delivery time? 4. We does not/cannot ship to an area. Why? 5. Does kamdhenulaboratories.com deliver internationally? As of now, we doesn’t deliver items internationally. Courier All deliveries are scheduled through reputed couriers. During checkout you will be prompted to provide your location’s pin code in order to ensure that product is indeed deliver to you. Products sold are shipped in packages with waterproof plastic wrap. Fragile items are safely secured with bubble wrap. 6. How does the delivery process work? 7. How are items packaged? Product Review – Creation Guidelines Product reviews on kamdhenulaboratories.com are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews: Have you used this product? 1. Guidelines For Writing Product Reviews It’s always better to review a product you have personally experienced. Educate your readers Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years. Be yourself, be informative Let your personality shine through, but it’s equally important to provide facts to back up your opinion. Get your facts right! Nothing is worse than inaccurate information. If you’re not really sure, research always helps. Stay concise Be creative but also remember to stay on topic. A catchy title will always get attention! Easy to read, easy on the eyes A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs. 2. What’s Not Allowed? Customer reviews should be relevant to the product in question. The product review section on kamdhenulaboratories.com is for you to share your opinion on the product, and for other customers to research better. kamdhenulaboratories.com reserves the right to remove reviews that include any of the following: Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, and reviews on another product.) Service feedback, including availability, order or payment related queries (Please reach us at kamdhenucare@yahoo.com or helpline no 0141-2372887 timings 11:00 to 6:00 Weekdays only) HTML embedded in text References to other retailers Pricing related comments Personal information (Phone numbers, postal address, email address and others) Profane comments Inflammatory comments Copyrighted comments Plagiarized content. (Any content found elsewhere on the internet, even if you’re the original author.) Promotional content Reviews by or on behalf of a person or company with a financial interest in the product or a competitor’s product (reviews by authors, artists, publishers, manufacturers without disclosure) Reviews written for any form of compensation Reviews given using fake ids, irrelevant user email ids Asking for helpful votes Review in any language other than English Feedback about errors in the product description. Contact Us  0141-2372887  kamdhenucare@yahoo.com
Share this